Information We Collect
We collect information you give us directly, information generated by using Multiplex, and information from your device.
- Account information. Name, email address, username, password, and profile details you provide when you create an account.
- Room and host data. Room names, schedules, chat messages, voice session metadata, follower lists, and content you queue into a room.
- Usage data. Pages visited, rooms joined, watch time, and interactions with features like reactions and DMs.
- Device and log data. IP address, browser type, operating system, and timestamps, collected automatically when you use the service.
- Payment data. When you subscribe to Marquee or Studio, or send a tip, our payment processor collects your card details directly. Multiplex does not store full card numbers.
How We Use Information
We use the information we collect to:
- Operate rooms and keep playback synchronized across every seat.
- Process host payouts and tip jar transactions.
- Send follower notifications when a host you follow opens their doors.
- Provide customer support and respond to your requests.
- Detect, investigate, and prevent fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our Terms & Conditions and Statement of Use.
How We Share Information
We do not sell your personal information. We share information only in these circumstances:
- Service providers. Hosting, payment processing, email delivery, and analytics vendors who process data on our behalf under contract.
- Other users. Your username, avatar, and chat messages are visible to other people in the rooms you join. Hosts can see attendance and follower information for their own rooms.
- Legal requests. When required to comply with a subpoena, court order, or other legal process, or to protect the rights and safety of Multiplex and its users.
- Business transfers. If Multiplex is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
Cookies & Tracking
Multiplex uses cookies to keep you signed in, remember your preferences, and understand how the service is used. See our Cookie Policy for a full breakdown of the cookies we set and how to manage them.
Data Retention
We keep account information for as long as your account is active. Room chat logs and session metadata are retained for a limited period to support moderation and abuse investigations, then deleted or anonymized. You can request deletion of your account at any time.
Your Rights & Choices
Depending on where you live, you may have the right to:
- Access a copy of the personal information we hold about you.
- Correct inaccurate information or request that we delete your account and associated data.
- Export your data in a portable format.
- Opt out of marketing email at any time using the unsubscribe link in any Call Sheet email.
- Control cookies through your browser settings.
To exercise any of these rights, contact us using the details below.
Children's Privacy
Multiplex is not directed to children under 13 (or the applicable age of digital consent in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has created an account, contact us and we will remove it.
International Data Transfers
Multiplex operates globally, which means your information may be transferred to and processed in countries other than your own. We take steps to ensure those transfers are protected by appropriate safeguards.
Security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on the service before the change takes effect.
Contact Us
Questions about this Privacy Policy can be sent to privacy@multiplex.app, or through our contact page.